Payment & Refund Policy

This policy explains payments for YWDJ memberships, coins, and other digital access.

Prices and authorization

The checkout shows the currency, amount, and product before confirmation. Payment is handled by the selected third-party channel; an order is complete only after that channel confirms payment.

Delivery

Confirmed purchases are credited to the signed-in account. If payment is confirmed but access or coins are not delivered, contact support with the order number.

Refund eligibility

We review duplicate charges, confirmed payments not delivered because of a verified system error, and refunds required by applicable law. Digital content already unlocked or consumed is generally not refundable except where mandatory law provides otherwise.

Failed or pending orders

A failed submission is not a successful purchase. Check your payment account before retrying. If a debit appears for a failed or pending order, keep the order number and contact support.

Requests and processing

Send the account email, order number, date, amount, and reason through Contact Us. We review the provider record and notify you of the result. Provider and bank processing times are outside YWDJ’s direct control.